Bad service and customer care

I have tried to sort this matter out directly with Steers but almost 10 days later and not a resolution or response I've decided to try another platform to get their attention. On 18 November 2021, i placed an online order for 2 of the combos from Vangate(see attached). My order arrived and 1st of all the packet was torn. Upon unpacking the contents was 2 burgers and 2 medium chips(1 cheeszy).

I informed the driver immediately that the order was incorrect and also called the store to inform them while the driver was here. The connection was bad and the call cut. The driver said he would go back to the store and collect the rest of the items and ask the manager to call me back. After about 15 mins nobody had called and i called them back. I spoke to the manager and she said that deal only comes with 1 burger and 1 chips i said that its supposed to come with 2 burgers and she again denied it. I said i will call back as i would double check what i ordered and whay description the app gave. I then xheck and called again to tell her that the deal definitely comes with 2 burgers, she again said it does not. She went on to explain the have and in store for 89.90 that was 1 burger and a small chips. I said this deal cost 129.90 so how can it be R40 more just for a bigger chips. She went on to insist that it is a 1 burger deal. I said its fine i would check with head office and then went onto the app and chatted to an agent. The agent confirmed the deal is 2 burgers.

I ended up placing an order from another store(wetton) and the order was delivered with 2 burgers. I was forced to place another order as there were 2 people who did not receive any food. In total i spend over R400 on 3 deals which is totally ridiculous.

I called Vangate back and the manager was very nonchalant when i told her that i confirmed the deal is 2 burgers. She then said thank you and that she would take it up with head office. This made me even more angry as she made no effort to check and correcy her mistake and i felt undermined as the customer. I feel she could've put more effort in and she would've found that she made a mistake. We all human and we all make mistakes.

I need to be refunded and/or compensated for what happened as i have paid for food that i have STILL not received.

It took 2 mins to take my money, 9 mins later nobody has even responded to my complaint yet. I have at this point done the following: - called the store 4 times -chatted to an agent on the app -called customer care 3 times - sent 3 emails

With tears in my eyes i ask you what more do i need to do to get a response because its seems like i am just wasting my data, airtime and my breath. I was told Thursday that they cannot find my reference number and they would call me back......guess what, im still waiting