VM
Venessa M
1 reviews | Active since Mar 2009
18 Feb 2016, 15:03
Bad service and attidute that sucks
Today at one I went to buy two original king steers served by Nokukhanya Mbatha and I paid cash and my order no was 23. Manako called my order then I collected and without checking. when I got to the office I realised that chips were not packed inside. I then called *** and spoke to Sheron Ncube who returned my called after 30 minutes to tell me that Nokwanda said she gave me everything. Now I had to drive back from work to get to be give a very stinky attitude by Manako. I think she doesn't understand customer service as I'm not crazy, I can not just call and then waste my petrol again to go claim chips that were packed. Nokukhanya did not even apologise for what her stuff did.
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Steers's replyOfficial
19 Feb 2016, 10:52Hello tsepiso,
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply19 Feb 2016, 10:52
Official
Hello tsepiso,
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care