NW
Nadine W
1 reviews | Active since Aug 2013
20 Feb 2016, 20:06
Bad Service Altogether
First off when I phoned in my order I had to repeat myself more than once and when I asked for the total I had to repeat my order to someone else. After waiting for about 40 minutes our food arrived in shambles. The chips was everywhere, one of the burgers was out of the boxes, the sauce ruined the rest of the boxes. The hero roll was smashed. The poor driver apologised profusely saying that he has asked the owner more than once to help with the delivery bikes carrier that is way to unstable. I sent everything back and didn't even get a phone call. Pathetic!!
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Steers's replyOfficial
23 Feb 2016, 12:30Hello Nads624,
Thank you very much for taking the time to report your experience with our Carletonville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Carletonville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply23 Feb 2016, 12:30
Official
Hello Nads624,
Thank you very much for taking the time to report your experience with our Carletonville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Carletonville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,