1 reviews | Active since Sept 2013
Bad Service
On Friday the 24th April 2015 we went to order 2 Bacon and cheese combo's.<br> My ticket number is 373, so we realize it is busy, waiting for our food. After an hour ticket number 390 has already been called and still I have not received my 2 burgers. I decide to go and hear were my orders is, after standing there for about 2 min, nobody helping me, the lady packing the food and making the chips, ask me what is my order number. I show her my slip, she search for my order but cant find it (the copy) goes to the back speaking to the lady making the burgers and reordering my order. wait another 10 minute's for my food. This being a pay weekend and should know it would be busy, There was only 4 people when we entered, 1 making burgers, 1 making chips and packing orders, 1 working at the grill, and 1 lady at the till. After receiving my order another lady pops out not helping the customers but just having a look at the till. There were no manager to speak of, the way the orders were handled was totally disorganized and not in a numerical order it seems as though they were playing a game of picking what they wanted to serve. For a small town as Bronkhorstspruit this is totally unexeptable
Thank you very much for taking the time to report your experience with our Bronkhorstspruit branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Bronkhorstspruit branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
