Bad service

Ordered from Steers CBD Branch in Newcastle kwazulu natal, quality of food was bad, logged a complaint on the Steers app as well as sent an email. Manager sphe called me and insulted me by saying unfortunately they can't offer me a free meal what did he think I was attempting to get a free meal, well that is it I will not support Steers, Debonairs or Fish aways again, in fact I will delete the apps from my phone. Such **** service received and is a rude person in a management position. Maybe the franchise owner needs to be re-evaluated considering the kind of staff they have. Also Sphe said I should have brought the meal back to the store yet it was a delivery