Bad service

Hi<br> This is the second time in 2 weeks that I have gone to steers in Queensburgh and had bad service, I thought the first time was a once off but no the same thing happened this evening.<br> <br> I went to order 3 wake Wednesday's and it took over 45 min to get my order and they still forgot to give me my chips I ordered.<br> <br> They were still 17 orders behind when I eventually got my order. <br> <br> 2 people decide on a busy night when they are so behind that it's time to count the money in the till !!!!!<br> <br> At one time there was no one putting the burgers together.<br> <br> A customer came in while I was waiting and asked how long will it take to order and the person on the till said 15 min I answered straight afterwards and said no they lying I have been here over 40 min and they no where near my number. <br> <br> Why don't they just be truthful and let the customers know they are a bit behind on the orders instead of lying?<br> <br> This is truly unacceptable and should this not be fixed I will be going to social media to see how many others have had the same experience and starting sharing cause this is not on. <br> <br>