Bad service

I have never in my life received such BAD service and I will never ever advise anyone to buy from steers ever again....yesterday afternoon at 17:54 I placed an order at steers diepkloof square and guess what the order never came and I order the stupid meal for my mom since I wasn't home and my mom is diabetic so as you know she needs to first it before she can take her meds but your stupid people didn't deliver what I ordered for my mom...like what the ****...