SG
Sergio G

1 reviews | Active since Dec 2017

28 Dec 2017, 15:13

Bad service

Cashiers leaves counter with open till, no question of can I help or anything like that, money is left out open. Second cashiers arrives, does not ask if we have been helped or not , just talk to the other cashier. Thursday at 15:11 on the28th December 2017. Worst service ever.

0
Replies (1)
Steers
Steers's reply12 Jan 2018, 12:54
Official

Thank you for bringing this to our attention - leaving the till open and unattended is not only unprofessional but also a security risk, and we apologise for the poor service you experienced. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,