Bad Service
<p>On Wednesday 14th December 2016 I placed an order online at Steers Carletonville for delivery. After an hour I still did not received my delivery. When I phoned in to the franchise I was informed that they will find out what happened to my order and they will phone me back. After about 10 min I phoned the franchise again to ask what happened to my delivery and why didnt they phone me back. The answer I received was the order was on the system but they didn't receive it in the kitchen apparently the system is faulty. The lady didnt try to phone to explain. Couldn't the follow it up when the delivery didn't go out. It is already an hour and a half after I placed the order and yet I am still waiting for my delivery.</p>
Thank you very much for taking the time to report your experience with our (Carletonville) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our (Carletonville) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team