Bad service

There was no order at the front-line. Kitchen staff complaing and arguing. <br> There was 3 people in the front attending to everybody but with no real sense of what must be done. Penny was taking telephone orders and sorting orders and packing the fridge. Oscar was having difficulty with the ice cream machine and instead of sorting it out started taking orders from customers that just walked in. Not taking into account that other customers where waiting for 10 mins to be attended to. The other lady (not wearing a badge) that was also taking orders went to the ice cream machine to do an order all the while talking to Oscar and then she proceeded to hand out orders. I had to ask to be served. Orders where also not issued according to the order number. After waiting for 30min I asked how much longer my food would take and when I asked for my money back they quickly made my order. <br> This is the worst service I got at Steers Goldman street. and we buy often from there. <br> I can appreciate it being month end but in all honesty the staff should be more organised when dealing with customers and orders.