Bad service

I phoned in a order for 2x beef wakey wesenday and one chicken the person who answered my call doesn't no what is going on I then drove there the 4 staff members just started to laugh at me I asked for divishnall manager number they refused I asked for the manager they said he was in a meeting I saw him from the corner of my eye he was at something fishery I told him what happened he was not interested this has happened a lot of times steers norkem park is the worst sters out