1 reviews | Active since Feb 2015
Good evening,
Earlier this evening around 6 my family and I went to our nearest Steers which was Belhar Modderdam. We ordered 2 wacky Wednesday specials. Our order numbers were 78 and 80.
When I was done ordering, I just stepped away from the counter to have a seat while waiting for our order numbers to be called out and seconds after walking to have a seat, our order numbers were called out. To my surprise, how could the burgers be made so fast.
As I collected our orders, I asked the cashier "how did the burgers have been made so fast" she just laughed.
When we got home to enjoy this meal, it was ice cold, the burger patty was raw and the lettuce were brown.
Honestly, I hardly ever have steers, this was my first in a long time and I was disgusted with the QUALITY of the burger.
Just because it's a special, does not mean the quality needs to drop in order to make more money. Pre making the burgers is very unprofessional especially for such a big name like steers.
I would honestly have waited for a freshly made burger than to receive such poor quality.
Highly disappointed customer,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
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