GM
Gilbert M

1 reviews | Active since May 2009

27 Mar 2015, 12:40

Bad Quality

I visited STEERS Dobsonville and i have this to say: Yes, the outlet doesn't have enough traffic and there's almost always only 1 person attending to the outlet (Playing cashier, making the food and cleaning up) but its no excuse for them to serve me pre-prepared beef patties, since there's only one person there, it didn't surprise me that the food is premade. Whats sad is the lack of effort to even heat it up. The only hot items i had for lunch were the pre-packaged and refried chips (These are supposed to be hand made right?) none the less, me and my wife gobbled up our cold lunch and walked out extremely disappointed. No one minds waiting for good quality. But after my experience, STEERS Dobsonville is the last place i will visit.

0
Replies (1)
Steers
Steers's reply30 Mar 2015, 09:10
Official
Hello GMathedimosa,

Thank you very much for taking the time to report your experience with our Dobsonville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care

Best regards,