SF
Samantha F

1 reviews | Active since Sept 2012

31 Oct 2015, 09:01

Bad product , bad service

Visited the Steers Morningside for ice cream ...looked lovely & creamy , unlike the watered down versions at some branches...Upon eating the ice cream , I found lumps (not ice bits) in the ice cream...I assumed it was just one or two pieces so merely took them off , however , there was more...much more.<br> I went back into the store , tried to get the attention of the front liner whose back was facing me ..when she finally acknowledged my presence , I greeted her but didn't get a chance to say anything else because her response to me was : 'Wait , I'm giving out an order'...no 'hello' , no 'will be with you shortly' ...just that..<br> I was taken aback.. Left the ice cream on the counter & walked out the store.<br> Whatever it is that you're adding to your ice cream , please fix for future patrons...I'm positive its not meant to be there.I may live in the area but will not be supporting this branch again..

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Replies (1)
Steers
Steers's reply31 Oct 2015, 12:52
Official
Hello Shal,

Thank you very much for taking the time to report your experience with our Morningside Convenience branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care