PT
Paulinah T

1 reviews | Active since Jul 2013

22 Mar 2017, 14:23

Bad, Poor and inconvenient service

<p>good Day,</p> <p> </p> <p>hope you will be able to read my message as i am irate and livid</p> <p>I placed an order (Order 87) from Grosvenor Steers for Wacky Wednesday and Cheese Burger Combo. had to wait for an hour for my order to be delivered and when the driver arrives with my order he said that he had lot of orders and forgot my can of coke but he has called another driver to bring me my can of coke and he is on his way. after 45 mins i tried to call the store and they are pulling back and forth. I then asked to speak to the store manager and he kept on saying he doesnt hear me while I was hearing him perfectly. I then called again to speak to the manager and he kept on saying he doesnt hear me. i called again and asked the person i spoke with to call the manager because everyime i try to speak to him he kept on saying he doesnt hear me, the person i spoke with gave the maanger the phone, and he the manager insist that i call him on the other number (i.e. the number that he kept on saying he doesnt hear me). I then ask if he wants to resolve my query and he kept on saying i need to call him on the other number. which i concluded that no one is willing to help me and i should just forfeit my can of coke and move on with life. </p>

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Replies (1)
Steers
Steers's reply23 Mar 2017, 13:32
Official

Thank you very much for taking the time to report your experience with our Grosvenor Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.