1 reviews | Active since Dec 2016

18 Dec 2016, 09:41

Bad pathetic service

<p>We went to steers in waterfront late last night and the manager on duty was extremely rude. They made us wait almost 40 minutes for 2 burgers nd chips ordered . When we eventually got our food it was ice cold . When informing the manager he got angry because we complained . Had to wait an additional 15 minutes for another burger . Manager also used foul language infront of other customers . Will never go back there again ever .</p>

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Replies (1)
Steers
Steers's reply18 Dec 2016, 13:05
Official

Thank you very much for taking the time to report your experience with our Waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team