Bad order

I placed an Online Order for delivery by steers key largo at 19:47, I ordered 2 wacky Wednesdays and 2 large chips with bacon bits. When our food arrived at 20:37 the burgers where cold and no bacon bits on the chips, I then contacted the steers to tell them about the problem, I spoke to a lady and she asked if she can phone me back in a minute. I have still not received a call from her. The service is pathetic and the food is always late.