SK
Shaun K

1 reviews | Active since Aug 2014

01 Jun 2015, 15:09

BAD MANAGER

Good day<br> <br> My daugher was yesterday at Steers and order something to eat. The lady who assisted her was new, but very friendly. The lady called over the assumed manager for assistance where she complained am busy with my till, but still come over to help. The lady asked her to void something and still asked me for her order in which she answered \I gave my order already". The supposed manager was very rude. Someone else from Ocean Basket come to the Steers shop in which the \""Manager\"" complained to the waitress of Ocean basket walk passed my daughter and said\""ja if anybody gives you trouble send them to me and i will sort them out\"". To me that was a direct theat. My question to your company is how can you employee people like that to represent your company and be the face of your company? After all of this the meal was received the went to lay a complained at Ocean Basket where the manager caught up to her an grabbed her on the hand and saying you have the wrong burger?? isn't it there job to check if the right order gets out? Will never buy by the shop again."""

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Replies (1)
Steers
Steers's reply02 Jun 2015, 10:07
Official
Hello Coolcat5114,

Thank you very much for taking the time to report your experience with our Zevenwacht branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care