1 reviews | Active since Dec 2015
bad hygiene and bad service
we ordered 2 King Steer Combos. I'm now waiting for my food and I look into the kitchen to see one of the chefs handling my burger with her bare hands not wearing any Gloves. I then ask the manager If he could please instruct the lady handling our burgers to please put gloves on. He goes into the kitchen and asks her to put gloves on, she puts up an argument with him and after about 5 minutes she accepts to put the gloves on. i look around to see old fries lying all over the floor.. after waiting a solid 30 minutes she gives us one coke light 500ml bottle and one coke light can. I then had to explain to her that both meals are supposed to have 500ml cokes. She then stared at the menu to work out that the meals should have 500ml bottles of coke. We finally received our meals.Happy to Be out of that place we get home about 5 minutes after (we live in muizenberg) to find that our chips are cold and my burger is raw ( I have pictures). Terrible experience.
Thank you very much for taking the time to report your experience with our muizenberg engen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our muizenberg engen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
