NJ
Neal J
1 reviews | Active since Mar 2009
23 Nov 2017, 08:22
Bad Hygiene
On several occasions I had to point out to the management of the Berg Steers located in Bergbron that their staff is not using their any gloves when preparing customers food. I noticed that some staff members in the kitchen scratch their hair and pick their noses whilst preparing food for customers and when one customer persisted that they wear gloves, the management ignored the customers enquiry and preceded as normal............I cancelled my order and will take my custom somewhere else and will not be buying booger burgers.
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Steers's replyOfficial
12 Jan 2018, 15:43Thank you for bringing this to our attention, this is worrying to hear as we take our health and hygiene very seriously. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply12 Jan 2018, 15:43
Official
Thank you for bringing this to our attention, this is worrying to hear as we take our health and hygiene very seriously. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,