RR
Riaan R

1 reviews | Active since Oct 2017

25 May 2018, 18:05

Bad food poor service

Last 3 orders totally dissatisfied. 2 weeks in a row the burgers were awful and dry . Last week i placed a collection order i ordered way in advance and got to the shop it still was not ready i distinctly told the lady over the ph the burgers the tine bfore were very dry. Same story plus waited after i ordered . Go again today i say no garnish on the burger yes sure but get home and no sauce again just a dry patty and bun. Come now steers this is not on . Yourl used to be my favourite fast food but last 3 orders a huge disappointment... not happy at all . Edenglen branch

0
Replies (4)
Steers
Steers's reply29 May 2018, 13:20
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***

Steers
Steers's reply29 May 2018, 13:20
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***

RR
Riaan R's update29 May 2018, 16:47
Reviewer Update
Well i jist received an sms from steers saying the matter is resolved????? How as no one contacted me but just simply closed the complaint. @!@@ cumon now wheres the customer service ? So we complain and url just close the complaint. Unnacceptable
RR
Riaan R's update29 May 2018, 16:48
Reviewer Update
Steers Customer Care Case 429110 has been Resolved. We thank you for your interaction. Nothing resolved .... pathetic