Bad Food, Bad Service and NO Communication

<p>Good day,</p> <p>Thought I'd share my Steers nightmare with all of you out there...</p> <p>The service and quality of food that I have received from Steers Brackenfell was worst than terrible!</p> <p>I ordered food on Wednesday 21 June 2017 for my whole family. It was via the Steers App for delivery. It took 1 hour and 15min to arrive to our doorstep, after I phoned the store twice and it didnt seem like anyone had a clue what was going on in the store at the time.</p> <p>When the food eventually arrived, it was stone cold, the cheese sauce chips I ordered almost had NO cheese sauce on them at all and the burgers was a big mess. I asked for extra avo on my burgers and it wasnt on my burger but spread every where inside my burger box, big mess!</p> <p>I dedcide to give the restaurant a fair chance to explain themselves and asked Fortune the manager of the Brackenfell store to get back to me regarding this matter, I left all my details...I never heard from him once!!</p> <p>I lodged the complaint at the store again! and another lady assisted me. She offered to replace the meal (last order) and apologized for the manager not getting into contact with me. In my opinion If someone makes something up to you, it has to be very good, otherwise you are loosing a client for life!</p> <p>I placed the order with her over the phone and she said everything will be perfect this time and wont take longer than 35min, I was happy with that.<br />1hour & 25min we were still waiting for our food, once again it happens to us! When our food arrived, again our food was stone cold, the packages with food in it was a mess! My burgers had NO extra avo on them as ordered, which I find beyond frustrating!<br />We even ordered extra stuff this time with the replacement order (2 x Burger Meals), as good faith and believed that they will turn it around and impress us this time...it wasnt the case.</p> <p>This time I decided to go straight to Steers Head Office to explain my frustration with their franchise store in Brackenfell. I sent an email<br />and, added pictures and then called them. The lady that assisted me took my details and gave me a case number and she said she would ask the store to get into touch with me. The manager eventually called me, and this guy was defending the store at all cost, he had excuses for every complaint I reported...unbelievable!</p> <p>The next day I called Steers Head Office again and the lady told me she would ask the owner of the store to contact me and discuss everything in detail. Its now been more tha 2 weeks and Im still waiting for the owner or anybody from Steers to contact me, and that hasnt neen the case...poor communication!</p>