Bad food, bad service

Me and my sister went to steers after an event in cape town, we slept in backpackers next door. When we order our food we were the only ones in the shop. We ask for a steers king burger and a hero roll. they told me they are out of rolls (for the hero roll). And after 10min they told us there is no sauce for the burgers and they going to put mushroom sauce on, which was ok with us. While we were waiting a few other people came in. Half an hour later all off them got their food and was already gone. They made their food first and we just need to wait. when i ask them where my food was, they all start laughing. so after a while we received it. when we got to our place, and wanted to eat, the mushroom sauce was still half freezed. It was ice cold and the burger hot. I could not eat it at all. I used to love steers, but really.