1 reviews | Active since Jun 2019
Bad customer service from steers the glen mall
I went the to buy a quarter leg with chips and the meat was off as it had a very bad smell and it was very dry as if it was prepared yesterday so it was the over night, i took my takeaway and went back to work as soon as i was about to eat when i opened the packet the smell was unbearable i couldn't even taste it. I rushed back to the store to complain about the meat that is very off, the lady who assisted me said i must eat it or if i want another one i should pay for it, i asked to see the manager he was very rude and he said the very same thing that the lady said which is i must eat that smelling, disgusting, dry old meat of which i find it very unprofessional and rude to tell the customer to eat an offish meat, with a very funny smell. I'm very disappointed from steers the glen staff because i usually buy my lunch from them but the service that i got today was unacceptable, as a regular customer they were suppose to do something about my complain, i ended up giving them options as in how to resolve the matter yet still they told me to eat the rotten meat, i threw it in a bin right in front of them because they didn't wnna do something about it. I lost my money, appetite and my lunch. Steers the glen hav a very nasty, unpleasant attitude towards the're customers and something must be done.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
