CG
Chantal G

1 reviews | Active since Sept 2013

20 Apr 2016, 13:08

Bad customer service

Today wanted Wacky Wednesday's with Peanut butter milkshake. Went 1st to M2 Steers, their ice cream machine was broken. Went to Primrose same story. Decided to try Eastgate again as 2 weeks prior they were out of Peanut butter. So drive all the way there. I ask the lady do you have peanut butter. No we don't she says. I said to her this is the 3rd Steers so this is ridiculous. You in a shopping centre you can buy peanut butter not really a good excuse. The floor manager? With an orange steers shirt on. Makes like he is looking if he can find peanut butter but in this time speaking in his language. I said you can just go to a shop and buy peanut butter. The lady after this man keeps speaking in his language which I don't understand, she then turns to me and says sorry. I had also said how can you possibly be out of stock 2 weeks in a row. Worst service ever! Don't care if they lose business. Then went to Bedford Centre. I have to compliment them for having peanut butter. Eastgate you have rude and unhelpful service staff. Please peanut butter not expensive GO BUY SOME & STOCK UP Eastgate,poor to make excuses. Steers really jack up your game. Unacceptable 2 treat a customer like that

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Replies (1)
Steers
Steers's reply21 Apr 2016, 09:33
Official
Hello Chantal24,

Thank you very much for taking the time to report your experience with our Eastgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care