Bad customer service

I placed an order at steers Phillp Nel at 18:35 to only get it delivered at 21:09. That’s almost 2hrs and 30 mins of waiting. The app didn’t accept my resident address I had to select a different address and camp there to get my food delivered.

Upon arriving at home my food is extremely cold, chips are dry and I honestly can’t stomach this.

No communication sent, I had to be the one calling the store over 3 times to find out what the delay is. I was promised to get a call back regarding the matter, which didn’t happen. I am extremely ****ed off cause clearly we are not valued as customers for anything. The food was probably prepare and ready by 7pm I then get it 2 hours later very cold.

I am truly upset and need the store to explain the nonsense customer service we receive using our hard earn money.

If they can’t deliver on time it’s best they communicate so that we make alternative measure. Who eats dinner at 9:30 honestly.

This not being the first time complaining If the food isn’t burnt, we receive orders late.

Steers Phillp Nel is just the worst place