KN
Kelebogile N
1 reviews | Active since Feb 2016
03 Feb 2019, 18:04
Bad customer service
Myself and my colleagues placed an order online on 03.02.2019. A after paying and driver had left we realized the order was incomplete. we called streets to inform them and we sent from pillar to post. order was place at 15:42 pm driver was her at 16:00.when we called to inform Thandiwe Mcube who claimed to be the manager it was 16:14 she reassured that driver will be the order. as i type this review time is 18:05 order hasn't arrived. I find the service appalling and I had to use my airtime to call them back and forth
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Steers's replyOfficial
09 Mar 2019, 13:56Hi Kelebogile
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
Steers's reply09 Mar 2019, 13:56
Official
Hi Kelebogile
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,