SS
Simphiwe S

1 reviews | Active since Sept 2017

23 Jul 2018, 13:21

Bad Customer Service

Good day Steers i want to take this opportunity and inform you on what is happening at Steers Highveld Mall (Witbank): On Friday (20/07/2018) at around 18h00 i went to Steers to order a Mexican Burger and a Mighty king steer. I received my order and after driving about 10km's to enjoy my meal i had to discover that the Mexican had no guacamole and Mighty king steer had only 2 patties. I then drove all the way back to Highveld mall steers to try and have the matter resolved (order number 157). I then asked the lady to print out my slip, which she did, and observe if what the slip is saying and what i actually have corresponds. To her surprise she then found that i have been done wrong and asked Cecilia (if my memory serves me right) who is the chef that who has done order 157...the chef rep**** saying she doesn't know. The lady then asked if they can remake the 2 burgers to which the chef rep**** with a NO! She is closed and if anyone wants a remake they must come do it themselves. This is where it gets interesting: The lady helping me than took out a patty, opened my burger and placed it on top as to make a Mighty king and then took out guacamole and whopped it on top of the Mexican...Right in front of our eyes. I then asked for a manager and i was told there is no manager on shift...This was when i told the lady it is fine she can have my order, i cannot eat that after seeing what Steers actually does when you return stuff...Did i mention that the lady was cleaning the griller/stove when she handled the food?...I was a ***** of Steers Mighty King Steer but now rest assured me and Steers never no more. Sorry it had to end like this but your stuff is dipecable!

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Replies (1)
Steers
Steers's reply13 Aug 2018, 13:02
Official

Hi Simphiwe,

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,