Bad Customer Service

Good Morning,

A week ago I went to Steers in Montague Gardens to buy supper for me and family. I placed my order at 18:31 pm and waited +-45 min before I inquired about my order. Customers that came after me left before me with their food and this was very odd to me. After waiting or so long I asked the lady (Irene) to check on my order just to find out they haven't even started with the order. I asked to speak to the manager on duty but I was told the Manager is busy in the kitchen. I asked again If I can speak to the manager and the manager did not come, I requested a refund at the time and asked Irene to call the manager again for me. The manager on duty was Kevin , who took his time to come and speak to me(the customer) who has been waiting for minutes and waisted about an hour waiting for my food and assistance from the manager. I am deeply disappointed by the service I received from the Steers in Montague Gardens, no apologies or anything.

The service was beyond terrible and I will never go back to that Steers again!!!