Bad customer service
<p>On the 19th of April I was given bad customer service at Steers Edenmeadow.I tried to escalate the issue to the branch manager he ignored me flat out,on the 20th of April I logged a call with steers customer service to report the bad service I was given....Call ***.</p> <p>Ive been following up on this call for weeks now to date it's still not resolved.I even requested for the query to be escalated to the franchise manager till now I'm still waiting.</p> <p>My question is,is this steers culture to ill treat customers?</p> <p> </p>
Thank you very much for the feedback Nomusa. Your comments have been received by our Customer Care and have been escalated the area manager. A representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for the feedback Nomusa. Your comments have been received by our Customer Care and have been escalated the area manager. A representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.