Bad attitude, Rats, Poor Hygiene & Incompetence

I bought a few meals from the Vineyard Convenience Centre in Newlands Main Rd (CT) over the past months. I noticed the staff folding serviettes and then handling money and not washing hands or applying cream, which is bad hygiene because money is very dirty. Probably explains all the rats I see outside this branch!<br> <br> I also found they never made the milkshakes properly. The advertised \ridiculously thick\" shake was impossible to find at this store and others. Staff became annoyed when I commented that it wasn't thick at all - like normal milk - even when I specifically requested a thick one.<br> <br> I notified Steers. When I went to collect a proper thick milkshake and order a meal, the Steers were rude (AFTER TAKING MY MONEY) said I shouldn't come back! The burger was ice-cold and the chips very poor and stale. <br> <br> Steers didn't bother replying. I suspect I was set up with cold burgers for complaining to Luke Brumer (Steers HQ). They have refused to refund me too, which is just *****ed. I sent photos of the meal to Steers."