NM
Nomcebo M

1 reviews | Active since Feb 2012

13 Apr 2017, 21:05

Awu but I paid for a proper meal

<p>Ordered a King Steer combo online for a pick up. Picked it up and couldnt wait to enjoy my food.. Im a Steers fan and would choose it above anything. Got home, lit a jay and when it was time to eat, lo and behold...(SEE ENCLOSED PIC) .WHAT IS THIS an EggSt****in???? None of the things I requested were on it either like extra onion and mustard. I've never had this issue and quite frankly have struck up some friendship with one of the guys that work there. He always makes my burgers with tlc. But today, ayi ngeke</p> <p>It was the ugliest burger Ive had EVER! I paid for this njalo.</p>

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Replies (2)
Steers
Steers's reply15 Apr 2017, 08:53
Official

Thank you very much for taking the time to report your experience with our Edendale mall.Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team

NM
Nomcebo M's update15 Apr 2017, 19:01
Reviewer Update

I received a call from Philli who was very apologetic about the mishap. I went back to gey my complementary meal and I truly enjoyed it. Again Phili and Ntombi expressed their apologies. They assured me that next time something of this nature occurs I should come in store and they will be very happy to assist. Thank you very much for the speedy response and even better meal.