Avoid ordering from Steers Norwood!

I ordered ribs last night and they delivered beef ribs. I called to let them know that I want pork ribs and not beef ribs. The manager, Sibonginkosi says to me that they don't do pork, they are a halaal restaurant. I told her I do not want beef ribs, she says I must keep the food and they'll send a driver to collect and give me a refund. I kept the food and did not consume it. In the morning, I phone and ask when the driver is coming and I'm told that they need to first listen to my phone call recording to see if I specified that I want pork and not beef. She says she'll call me in 5 min, which she doesn't. I call back again and she says she'll call me in 5 minutes, which again she doesn't. I call the call centre and lay a complaint, they say they'll call the store and call me back, which again the call centre lady does not call me back. Eventually, I call again and the manager apologises and acknowledges that it was the stores mistake and they'll give me a refund. 30 min later, she calls me and says actually they won't be refunding me and this is an instruction from her manager. I ask to speak to him and she says she'll give him my number and he'll call me, which he does not. I call the store AGAIN and ask for his number. I call him and he eventually agrees to refund me.

My frustration is that I have to call them numerous times and all they did was promise to call me back and no one did. Surely, if a store is halaal and they don't serve a certain type of meat (that other stores serve) they need to inform the customer. I don't know that they are halaal and that they don't serve pork, they need to tell me and not assume that everyone knows this.

Everything about this experience was horrible. From the empty promises of we'll call you back and then not call back, to we'll refund you, no we won't refund you, then we will refund you, then no, then yes and the terrible service and attitude from the manager!

I'm done with Steers!