JL
Jeanelle L
1 reviews | Active since Jan 2018
23 Jan 2018, 19:39
Attitude
I placed an online order at steers diepkloof and the store accepted the order at18:33. I called at 19:15 to check if my order had left the store and was told delivery closed at 18:00. When I called customer care i was told I can only receive a refund in 48 hours however I made an online payment and it went off my Acc within seconds.
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Steers's replyOfficial
08 Mar 2018, 08:33We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply08 Mar 2018, 08:33
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,