Atrocious Treatment Of Clients

I ordered a meal at 15:32 at the Steers Branch in Protea Glen, a gentleman called me and explained to me the ordering situation, an estimate of a maximum of two hours therefore my meal will be delayed of which I stated I had no problem with for as long as I got my meal i’ll be fine. I called back after an hour and a lady answered the phone and assured me a call back and as I type this, the time is 19:13 and the branch is closed so the phone is ringing by itself. I find this extremely unprofessional as you should inform the client with the correct information, I was assured that i’d receive my meal, just it would be delayed opposed to what actually happened that resulted in me waiting for a meal that isn’t coming. I’m just livered at the fact that I was left just like that when I am prepared to spend my hard earned money to a company which doesn’t value its clients of which are the driving force of capital and I certainly won’t be ordering from there, I get that they had a lot of orders but i would’ve appreciated them to tell me straight if the wouldn’t be able to do my order rather than telling me that it would be delayed by 2hrs.