Atrocious service!

I placed an order via the Steers app for collection at the Rivergate Engen Service Station, the service was completely atrocious!

When I arrived, the cashier had her back turned to customers and had to be told by someone from the kitchen that there were people waiting. Eventually, she approached me. I mentioned I was there to collect an order, she fumbled through slips and eventually asked what I had ordered, then relayed it to the kitchen.

I ended up waiting 30 minutes for an order that should have been ready upon arrival. What is the point of ordering online if I’m still going to wait half an hour in-store?

To make matters worse, the cashier kept asking me what my order was repeatedly and even grabbed my phone multiple times to verify, which felt very invasive and unnecessary. After all that, she still gave me the wrong order. When I corrected her, she dismissed it and acted as though it was my fault that their system didn’t show the order clearly.

This experience was frustrating, unprofessional, and completely defeats the purpose of using the app. Your front staff need people skills!! When I politely correct you I don’t expect an argument or a back and forth about what your system is failing to do!!