NC
Naledi C

1 reviews | Active since Jul 2017

26 Jul 2017, 19:49

Appalling, Shocking, Terrible, Hideous, Inadequate and Shameful Service

<p>I called Steers Dawn Park today at 18:08 and placed an order. At 19:22 the food still hadnt arrived and I had to call back to find out where the order is , as electricity had even gone off. I spoke to a "Nathi", who conveniently told me "OH, I was about to call you as the chicken just went into the over..." AN HOUR AND A COUPLE OF MINUTES LATER, YOU ARE TELLING ME THIS HOGWASH??? Nevermind the fact that I am pregnant and you had to wait for me to call back first, so that you can tell me you were about to call me and give me some ****PY STORY? WHAT MICKEY MOUSE BUSINESS ARE YOU RUNNING HERE? I AM PAYING YOU, ITS NOT LIKE YOU ARE DOING ME A FAVOUR. I will not even talk about the speedpoint issue, as they have been getting it since 2000 NEVER!!!! CAN THIS FRANCHISE IN DAWN PARK BE SHUT DOWN, BECAUSE IT SERVES NO PURPOSE AT ALL. I am not sure if its even coming as its now 19:46 as I am typing or maybe they will do a "SPECIAL ORDER". THE MANAGER AND STAFF MUST JUST SEIZE TO EXIT!!!!</p> <p>A VERY DIGRUNTLED, PREGNANT CUSTOMER!!!!</p>

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Replies (1)
Steers
Steers's reply11 Sept 2017, 14:20
Official

Thank you very much for taking the time to report your experience with our Dawn Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.