1 reviews | Active since Sept 2015
Appalling service from Engen View Convenience Centre
This afternoon I logged onto the Steers website to order the 500g Ribs and medium chips, once I was done with my order and instructed them to deliver, they responded via SMS and on the website and advised that the store was unable to process my order due to (Food not available), i then called the store and I was on hold for 15 minutes with no answer. As an alternative, I ordered a pizza from the store next to them (debonairs pizza) and when the delivery guy came by I asked him if he knew anything about the issue and he said the store was operational, which means that the store deliberately refused to process my order and I find that very unprofessional.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***