Appalling Service

<p>Once again! The lack of professionalism from the staff is appalling. In February I placed an order in Menlo Park and my order was 3 hours late but when it finally came, I realized after the driver had left that it was the wrong order. I called in to inform them that they delivered the wrong food and I was transferred from pillar to post by the staff. I asked to speak to the manager (Clement) and he hung up on me. I finally received the correct order 6 hours later. A few days later the owner (Carla) called me and apologized on behalf of her staff and sent me a complementary meal. I was very happy with the way she handled the situation and decided to move past the ordeal. Today ( 29 March 2017) I placed an order at 11:30 am and I called in at 13:20 pm to inquire as to way the order is so late, a lady by the name of Alice answered the phone and had no valid reason as to why the order is late. I asked to please speak to the manager of which I spoke to a man (I didn't get his name) and he hung up on me. I will never use that steers ever again and so will the company I work at. My boss is very frustrated at me because the food was for her clients after their meeting; I was reprimanded by my boss for someone else's mistake.</p> <p> </p>