Appaling service
At 13:45 I order from Protea Glen and 14:19 the driver sends me 2 callbacks I call he tells me he can't find the place I try to direct him with famous landmarks around my area but he tells me he doesn't know then he returns to the store, I then place an order at Jabulani mall and it has been an hour and I'm order has still not arrived , you service is worst I have come across and now it's time I have to fetch my kids from nursery, so basically I have waited almost 2 hours now don't even know if the order will arrive, I'm sorry to say this but you guys hire foreign drivers that are not fami**** with the area and I don't know if they have GPS or not but u need to assist them because you know they are not fami**** with certain places. I'm thinking of canceling the order it's good I didn't pay online.
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Steers's replyOfficial
09 Apr 2019, 15:27Hi Tsholofelo
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
Steers's reply09 Apr 2019, 15:27
Official
Hi Tsholofelo
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,