RS
Reshma S

1 reviews | Active since Jan 2018

30 Apr 2018, 08:47

Apalled by Steers sibaya

Appalled by steers service, I had asked for a aero swirl and a Romany creams swirl ice cream, I needed the aero swirl to have chocolate sauce instead of caramel sauce, the lady ZAMA who served me advised me that can not be done, I had asked for the manager, the manager SNE had come and advised me that can not be done as well as she can't change the system, and prices are different !!!

I than looked at the prices and the ice creams where the exact same prices R29.90, I had even explained that this was done before where the sauces where swoped, even if it costed more I would have changed it. The manager SNE, was extremely rude, it's as if she was paying for the ice cream .

In all honesty this is what makes South Africa so difficult to live in, customer service is extremely poor and people who work at these places think that they are doing us consumers a favour.its us who is ensuring they have jobs.

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Replies (2)
Steers
Steers's reply30 Apr 2018, 11:47
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

RS
Reshma S's update30 Apr 2018, 11:49
Reviewer Update
Thank You, I needed this ice cream changed because my sister is pregnant, she wanted the sauces changed, she refuded to get the ice cream from anywhere else because she loves steers, and we purchase food for nothing less than R200 a week and we get treated in that matter. I would really appreciate