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mpho M
1 reviews | Active since Mar 2015
03 Jan 2016, 09:44
an hour wait and no juice
I was travelling with my family via N1 and had a stop over at Steers (Shell garage). It was not that busy but I lost my patience when looking at the time to see that more than 55minutes has gone and order wasn't ready. I had ordered 2steers burgers and 3 brat packs. I eventually got our take away and continued our trip. To my suprise there were no juice for my kids which the cashier ASSURE ME THAT THE BRAT COMES WITH A JUICE. Very unhappy with Steers. After that long wait and then to receive an incomplete order!
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Steers's replyOfficial
04 Jan 2016, 13:20Hello mp****taung,
Thank you very much for taking the time to report your experience with our Kroonstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Kroonstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply04 Jan 2016, 13:20
Official
Hello mp****taung,
Thank you very much for taking the time to report your experience with our Kroonstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Kroonstad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care