1 reviews | Active since Jun 2013

23 Nov 2016, 19:55

ALWAYS A FIRST TIME !! TERRIBLE FOOD & SERVICE !!

<p>FIRST TIME EVER, POOR SERVICE AND FOOD ! WITH A WAITING TIME OF +-40 MIN - UNACCEPTABLE ! 23/11; ORDER 32; +-19:00. DID YOU KNOW THATNO LETTUCE DOES NOT MEAN NO TOMATO ? AND WHY BURN THE PATTIES ON ONE SIDE WHILST RUNNING BEHIND ON ORDERS ? NOT ACCEPTABLE; VERY DISAPPOINTED !</p>

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Replies (1)
Steers
Steers's reply29 Nov 2016, 11:38
Official

Thank you very much for taking the time to report your experience with our Pinelands branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care: ***