AM
Andy M

1 reviews | Active since Nov 2011

13 Dec 2015, 20:12

advertised steers menu but not available

We have been loyal steers customers for years and years but are seriously irritated by the fact that what you advertise on your menu and what you actually serve at various outlets differs significantly. Cannot get ribs at this facility which is one of the pleasures of eating meat. Sadly almost every steers we visit these days are Halaal and don't serve ribs. We are totally disappointed with the brand and perhaps you should change your menu to reflect your actual market because clearly some customer segments are no longer important to you.<br> I am more than happy to spend my money with a brand that caterers to my needs too. While I fully understand the freedom to practice religious freedom and its associated intricacies I think your brand should be bold enough to say who you really support instead of falsely promising something, wasting people's time trying to order only to be disappointed time after time.

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Replies (1)
Steers
Steers's reply14 Dec 2015, 07:59
Official
Hello Andy16,

Thank you very much for taking the time to report your experience with our Melrose branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care