1 reviews | Active since Mar 2015
abused for being loyal!
On the 24.03.2016 @ 12:31 a cashier by the name of Samantha Sebelebele took our our telephone order#57 for delivery which wasn't a problem until they delivered, an hour later, the chicken was raw, the orders were mixed up!<br> <br> We called to rectify the order and return the raw chicken and 45min later again they delivered the incorrect order which this time demanded my time.<br> <br> the 1st time we called we attended to by someone who had no interest in assisting us at all.<br> the 2nd time we called I demanded to speak to the manager \Gibson Ndebele\" came to the phone and I understood why the 1st person spoke to us like that, because even their manager treats customers the same way.<br> <br> The bunch you employed @ steers Dainfern square is absolutely useless and this is because it's not the first time we order from them and the same mistakes keep happening and we keep quite because driving there and taking back our money and ordering from Fish Away is easier that complaining. But I will not let this continue to happen because in case they don't know I'm one of the die hard fans of Steers and refuse to let a bunch of people who are no longer happy with their job change my mind about the brand!<br> <br> "
Thank you very much for taking the time to report your experience with our Dainfern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Dainfern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
