Absolutley disgusted by the Poor service delivery & poor telephone line

<p>I CALLED STEERS BROADWAY ********** 510, AT 10:40 & AGAIN AT 11:08AM - TO FINALLY PLACE AN ORDER WHICH WAS FOR DELIVERY.</p> <p>I SPOKE TO STHABILE, SHE FIRST ASKED IF I COULD DROP THE CALL & CALLBACK BECAUSE SHE HAD ANOTHER PREVIOUS ORDER TO TAKE "TO THE BACK" & I OBVIOUSLY DECLINED AS I WAS ONLINE USING AIRTIME, THEN SHE SAID SHE WILL CANCEL THE PREVIOUS SO SHE CAN TAKE MY ORDER..SO SHE DID...AT EVENTUALLY 11:19, I PLACED THE ORDER WHICH WAS SAID TO BE DELIVERED 45MIN FROM THAT TIME.</p> <p>11:19 - 12:54 - THE ORDER WAS NOT DELIVERED, SO I CALLED IN HENCE THEY HAD MY CONTACT DETAILS AND DIDNT BOTHER TO CONTACT ME TO NOTIFY ME ON THE LATE DELIVERY & MADE AN EXCUSE THAT MY OFFICE NUMBER 0 ********** 00 WENT SOMEWHERE ELSE WHEN THEY CALLED.</p> <p>I WAS FURIOUS BECAUSE THERE WAS NO EXPLANATION WHATSOEVER SO I ASKED TO SPEAK TO THE MANAGER WHOM IS ZETHU..FIRST OFF THEY PHONE LINE IS ABSOLUTE TERRIBLE, CRACKY & YOU BARELY HEAR THE OTHER SIDE, YOU LITERALLY HAVE TO BERG THEM TO SPEAK LOUDER...ZETHU, SAID THE DRIVER HAD BEEN LOOKING FOR OUR PLACE AND STILL HASNT FOUND THE AREA, SO I ASKED WHY HASNT ANYBODY CALLED US SINCE THE NUMBER IS ON THE SYSTEM, SHE MADE SILLY EXCUSES.</p> <p>I CALLED OUR SECURITY & HE CONFIRMED THAT NO DELIVERY CARS / BIKES HAVE COME TO THE ARE AT ALL.</p> <p> </p> <p>RIGHT NOW 13:43PM AND THE DELIVERY HAS NOT BEEN MADE AND NO COMMUNICATION HAS NOT BEEN MADE, NOT ONLY HAVE I NOT RECEIVED MY LUNCH BUT I AM UTTERLY DISGUISTED & VERY DISSAPOINTED BY THE SERVICE I HAVE RECEIVED FROM STEERS - THAT IS BASED IN BROADWAY STREET..SO RIGHT NOW "FINALLY" 13:53, THE DRIVER IN AN ORANGE UNIFORM FINALLY BRINGS THE ORDER WHICH I HAVE OBVIOUSLY DECLINED BRING THE FOOD & BLAMES ME AND SAYS ITS MY FAULT FOR NOT STATING OUR ADDRESS CORRECTLY..SO HOW EXACTLY DID YOU FIND IT EVENTUALLY...HE WAS ABSOLUTLEY RUDE & I SENT HIM OFF!!!</p> <p>I CANNOT BELIEVE HOW UNPROFESSIONAL STHABILE, ZETHU & NOW THE DRIVER TOO ARE OR HAVE BEEN TOWARDS MY ORDER.</p>