HL
HanrAA(C) Loubser
1 reviews | Active since Jun 2012
12 May 2019, 16:57
Absolute ridiculous service
Steers Durbanville. Ruined mothers day. Ordered chips and a veggie burger online. after an hour and 10 min, the food arrived. This after 3 phone calls of which the first 2 both told me the driver had left already. The manager then tell me on the third call the driver just left. The driver tells us he picked it up 15min before delivery. So numerous steers employees **** to the customer. Also, the chips we ordered are old. This is just ridiculous.
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Steers's replyOfficial
14 May 2019, 10:07Hi HanrAA(C) L
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Steers's reply14 May 2019, 10:07
Official
Hi HanrAA(C) L
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***