90 mins for 4kms?!

Placed an online order for delivery at 19:48. The store is 4km from my front door. I received a call from a driver at 20:58 from the store (2 minutes before closing, over an hour after placing the order) saying he is confused and does not understand the address. We have goods delivered to our home in the suburbs almost daily and without issue. He indicated he was leaving the store. I advised him to look at the order details as it's a complex and he'll have to use the correct gate. 15 minutes later I start receiving "please call me"s. I assume it's the "confused" driver and attempt to call him 5 times. His phone doesnt ring. Eventually I get a "call me" from another number. Again, assume its the driver, and call. Sure, I've got call time to waste. Eureka, it's him. But he says he is at the complex gate. No he isn't. He is at the wrong gate. After I assisted him again, he managed to deliver our order at 21:20. ICE COLD. No no no. This isnt how it works hey. I appreciate his effort in finding the (apparently) confusing normal suburban street address, but 90 minutes, to deliver an ice cold order 4kms away isnt on. Kindly refund. Tremendously disappointing. (Order # *** from Menlo Park store)