AM
Alicia M

1 reviews | Active since Oct 2015

27 Oct 2015, 10:48

3rd complaint in a year

Its the 3rd time I'm complaining about the poor work ethic and customer service from the Steers Newclare branch. First it was awful food, then it was them getting the order wrong last night it was both and the worst attitude from a driver as well as the so called 'manager' who says mmmm and what over the phone. Coming from someone who works in customer service I was terribly disappointed and disgusted, my family and I order more than twice a month from your business and this type of behaviour is pathetic. <br> <br> I would like to be contacted by a manager for this to be discussed, I feel that no one should have to pay good money for b.s

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Replies (1)
Steers
Steers's reply28 Oct 2015, 09:30
Official
Hello AliciaM15,

Thank you very much for taking the time to report your experience with our Newclare branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care

Best regards,