3 hours delay in good delivery

I ma utterly disappointed with the service I got from steers oakdene, I ordered food at 18:24 and now it's 9:34 p.m. and my order has not been delivered even after numerous calls to the their landline and being promised by Namatha that the driver, Jack just left 5 minutes ago with your food and it's been over 3 hours now. This is dispeakable!